All in one: more seller-friendly, easier to navigate and fully based on your feedback and your day-to-day business requirements.

As you will discover, we decided to regroup all the functionalities and requests about your assistance needs. Directly connected from your Toolbox, you will be able to access now this portal with 3 following possibilities: 

• A new FAQ content and a seller-centric interface

• A new feature to follow your open cases (and navigate into the older ones)

• A new easier way to submit and reach out to your seller support team.

All those new functionalities are provided in 5 different languages (French, English, German, Italian and Spanish) and the Chinese version will be available soon. To change the default language, go directly on the list available on the top-right corner of all your seller portal pages as explained on the screenshot below:  

Now, let's deep dive into all those new functionalities.

1.   ACCESS FAQ CONTENT:

Taking into account all your returns and feedback regarding the access of autonomous content, we developed a new interface for the self-service tool. You will be able to find all the different sections of knowledge covering your whole business daily journey. To access it, click on the "FAQ" 

You will then end up on that homepage with all the information you will need to answer your generic day-to-day questions. The Menu section on the right side can help you navigate and you have all the information regarding the category selected below the title. 

2.   OPEN CASES FOLLOW UP: 

This is the big improvement we talked to you about regarding that portal. Again, your feedback has been reviewed and, starting now, you will be able to be informed about the status of your ticket opened to our seller support team. You will benefit from:

• the possibility to see the complete conversation you had with all the stakeholders involved in the ticket treatment

• the view of the status of your ticket and the team involved. Of course, we will add some functionalities progressively based on your constructive feedback, so do not hesitate to reach us to share your ideas and needs! 

To access it, you directly to the "Support ticket" section to access the following page: 

You will then end up on that submitted ticket page with all the information on your ticket explained above. The title and date of submission are displayed directly on the list. Switching on the status of your tickets ("open", "on hold" or "closed") will allow you to filter regarding your needs.

You can also search for a specific ticket thanks to the search bar on the top of the page (thanks to the title or the number # of your case). 

3.   CONTACT FORM TO SUBMIT A TICKET 

Finally, we decided to update our contact form to submit tickets to your seller support team.

Very easy: as for now, click on the "+" button. It will propose you submit a ticket and after clicking on it, you will end up on a new page: the contact form page.

From now: 

• Select the language you want to write down your issue

• Categorize your problem: we adapted a bit the categories to fit better your needs and troubleshoot easily your potential blockers. 

• Provide a title to your case, that will help both of you and us to understand and deep-dive into the case on the resolution journey. 

• Write down your description and provide an attached file if necessary as usual

• Then submit by clicking on the dedicated button. 

It's done. Your ticket is now available in the "Support ticket" section, as explained in the section above. 

We are truly hoping this will significantly improve your day-to-day experience and your seller journey. 

All your feedback is very much appreciated and keep in mind we are going to continuously improve this service to fit more and more precisely your business needs and requirements. 

Enjoy that new service, 

The ManoMano Team